Homekicen Antique Shower-Faucet Sets System, 9" Ceiling Mounted Rain Head & Waterfall Tub Spout and Vintage Handheld Spray Combo, 3 Way Diverter Brass Valve with Trim Kit

Returns Policy

We get it — sometimes a product just isn’t the right fit. Whether the finish didn’t match your bathroom or the shower head didn’t suit your setup, we’ve got you covered.

That’s why we offer a flexible, hassle-free return policy designed to make things as easy as possible.

What qualifies for a return?

30-Day Satisfaction Guarantee: Return your product within 30 days of delivery for a refund. Items must be in good condition and include all original components, instructions, and packaging.

Complete Packaging: Returns must include all original parts, user guides, and packaging materials.

How do I make a return?

1. Submit your return: Start a return through our self-service returns portal . Please don’t ship items before submitting your request—unauthorized returns aren’t eligible for a refund.

2. Repackage securely: Place the item and all components in the original manufacturer’s packaging, then in a sturdy shipping box.

3. Ship your return: Send it to the HOMEKICEN Returns Department via USPS, UPS, or FedEx. Use protective padding to prevent damage.

4. Receive your refund: Once inspected and approved, refunds are processed within 3–5 business days. You’ll have 30 days from approval to ship the item back.

Important: Returns not received within 30 days of approval will be marked as “Not Received” and closed.

Are there any return fees??

Return shipping and handling fee: If you return an item for personal reasons (including the following situations), you need to pay the shipping costs yourself:

• Changed your mind

• No longer needed

• Bought a different product or brand

No fee applies if your return is due to a defect, damage, or missing parts.

How are refunds handled?

Partial refunds: Returns missing parts, instructions, or original packaging may receive a partial refund.

Refund method: Refunds are issued to the original payment method once the return is received and inspected.

What if my order arrives damaged or incomplete?

If your item arrives damaged, defective, or missing parts, email homekicen@gmail.com with your order number, description, and photos of the issue. Once verified, we’ll authorize a return.

Replacements cannot be issued until the return is received and inspected, so please notify us as soon as possible.

Shipping

Thank you for shopping with HOMEKICEN, where we’re committed to excellent customer service and honest advice.

Fast shipping is a priority because we know plumbing projects are often time sensitive. If it’s in stock, you can count on quick delivery.

On this page you’ll find details on:

Shipping Times

Processing Times

Order Status & Tracking

Lost or Stolen Packages

Address Accuracy

Shipping Restrictions 

Shipping Times

Orders can enjoy fast free delivery within 3 to 10 days.

Orders placed after 2 PM PST or on weekends process the next business day. Shipments outside the continental U.S. may take longer.

Processing Times

Processing time is how long it takes to pick, pack, and ship your order. The typical time is 1-2 business day in addition to shipping time.

Order Status & Tracking

After placing your order, you’ll receive a confirmation email, followed by tracking details once your order ships.

Can’t find your order details? Look up your order here.

Lost or Stolen Packages

Once a shipment is marked as "Delivered" by the carrier, HOMEKICEN is no longer liable for the package. We are not responsible for packages that are lost or stolen after successful delivery. We recommend monitoring your tracking link closely and ensuring a secure delivery location.

Address Accuracy

It is the customer’s responsibility to provide the correct and complete shipping address at the time of purchase. HOMEKICEN is not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your shipping information before finalizing your order.

International Shipping

We usually ship from the United States. If the stock is insufficient, we will ship from China to your delivery address via international shipping, and the delivery time is within 5-10 days.